Refund policy
Returns and refunds at HelmetCoverStore
You can return your order within 14 days of receiving it, without giving a reason. This applies to all countries we ship to.
How to return an item
- Make sure the item is unused and in its original condition and packaging. Damaged products cannot be accepted.
- Send an email to info@helmetcoverstore.com with your order number and, if you like, the reason for the return. You can also use our return form.
- We reply within 2 working days with the return form and the return address. Do not send anything back before you have received the return address. Fill in the form completely and pack it together with the item in a box, envelope or bag.
- Send the package with a tracked service and email us the tracking number. Without a tracking number we cannot process your return and cannot refund your purchase.
- After the return has arrived in good condition and has been checked, we refund the purchase amount to your original payment method within 5 working days.
Return costs
If you return your order within 14 days of receiving it, the return costs are covered by us. We will tell you in our reply how the return is arranged. For customers outside Europe, we will agree on the best and cheapest way to return the item together with you, before you ship anything.
After 14 days we can no longer accept a return as of right, because our supplier only offers free returns during the first 14 days. If you still want to return an item after that, contact us. A fee of €4.25 for the return to our warehouse then applies, at your expense.
Import duties
Import duties and taxes that were charged by customs outside the European Union are not refunded by us. They can usually be reclaimed from your local customs office.
Exchanges
Would you like a different size, colour or item? Email us the item you would like and we will arrange the exchange.
Questions?
Email us at info@helmetcoverstore.com or use our contact page.
Xtenate, Besoyensestraat 42, 5141 AK Waalwijk, The Netherlands.